Frequently Asked Questions

RLU Leasing Questions/Technical Support:

8809 Lenox Pointe Drive, Suite B
Charlotte, NC 28273

: (980) 288-5266

: [email protected]

: Monday - Friday: 8:00 AM to 5 PM EST

Please refer to the FAQs below for any questions you may have.
If you still have a question not listed here, you can contact Customer Support listed on the page.

Available Properties

Enter your name and email in the boxes provided on the bottom of our website's home page.

Yes, in order to view you must ensure the property is still listed on the website as available. We ask that you wear orange blaze hat/vest for safety reasons. We do not allow any weaponry to be taken onto the property during the viewing process, as you are there to view the property only. If there is a gate or other access point that is locked, you will need to go around it for the viewing process. All clubs are required to e-sign a Right-of-Entry permit prior to viewing available properties. Simply click the "Request Entry" button on the Search Properties page for the property you are interested in viewing.


Yes. However, there is a 12 MPH speed limit. Clubs are also required to follow all of the additional rules and regulations regarding ATV/UTV use that are included in the lease agreement document.

Yes. However, all posted signs must be fastened to trees with aluminum nails ONLY.

A Recreational License Unit (RLU) is the term used to identify an individual tract of land that may be licensed by an individual and/or a hunt club for recreational use, such as hunting. The RLU is defined by number of acres, boundaries, license length and other characteristics specific to the tract of land. An individual or hunt club may license more than one RLU.

The filter allows you to easily find Recreational License Units (RLUs) with the qualities you want. For example: You can search for RLUs that have a certain minimum or maximum number of acres. Choose “Options,” then select “Apply Filter” to update the map with your refined search options. The filter will be applied to everything you see on the map until you select “Clear Filter.”

Please use the contact information found on the contact us page. This will have the appropriate phone number to get you to us or email to send an email for service as well.

Insurance is included in your license fee and covers the property and your membership. Reference your license agreement for additional information.


Payments can only be processed online. Payments must be made via credit/debit cards or ACH transactions using our secure processor ONECONNECT. To use the ACH option, your bank must be listed with our processor and you must utilize online banking with your banking institute. Note when using your debit card for larger transactions, an approval may be needed from your banking institute to process.

You will receive a payment confirmation email once your payment has been processed. This email will state your lease has been executed. During the peak of the renewal season, please allow up to 3 weeks past the payment due date before inquiring about whether your payment has been received or not.

We are not set up, with the secure lines necessary or are able to take the information used in the portal over the phone in a manner to ensure your security, so we do not offer over the phone payment options. We do apologize.

Payment can only be made online via the ONECONNECT platform by credit card, ACH (e-check).

Website Requirements

You must have Adobe Acrobat Reader installed in order to download the lease documents. If you do not have Acrobat Reader you can download it for free from:


Annual lease renewal payments are due by May 1st of each year. If not received by the due date, $100 late fee will be applied. No exceptions.

Renewals will be sent out within 60-90 days of the end of the current agreement ending.

If you are a returning club a renewal notice will be sent via email to you prior to the expiration of your current lease.

View the How to Create Your E-License guide on the “Getting Started” page. This guide contains step-by-step instructions (along with screenshots) on how to create and e-sign your license agreement. Note as well, there is a lease wizard that walks you through this process with colored prompts for each step once you accept your reservation.

If payment is not received by the due date, $100 late fee will be applied. No exceptions.

License prices will be reviewed every year. Because the price of nearly everything increases with inflation over time, you can expect some license price increases as well. Each tract is evaluated separately based on such things as habitat diversity, presence of all-weather roads, presence of open water, adjacency, current market prices for recreational leases, etc.

Account Related Questions

Yes. All guests are required to sign an Indemnification and Hold Harmless Agreement form PRIOR TO accessing the leased property. A copy of this form is available on the "About Us" page on our website.

All account passwords must be a minimum of 10 characters in length. The password must contain one Capitalize letter (ex. ADF), one number(ex.156) and one special character(ex.!@$#). Do not use special characters such as -, /, ?, etc. Do not use a password that is hard to remember or must be written down in order to remember. Examples of Valid Passwords: Password@134 or Hunt$2315 Your EMAIL is your username.

Click on the “Retrieve Password” button from the “Sign-In” page. Enter in the email address that was used when setting up the account. An email containing a link to reset your password will be sent to you. Note your password does have to meet a certain criteria. A minimum of 10 characters, at least 1 capital letter, at least 1 number and at least 1 special character such at an !, @, #, $. Ex. Pa$$word12 or Hunters#999 Your EMAIL is your username.

Log-in to your account. Select “Edit” under Account Information on the “My Account” page. Make your changes and click the “Update Account” button. Update your account whenever your club information changes (phone number, address). Please Note: A verification e-mail will NOT be sent to verify changes to your e-mail address. If you need to change your email address, you will need to contact our customer service team to verify your account as we will need to update this since it is now used as your username.

When you log onto your account you will see the option to edit club members, once you click on this option you have the ability to click on “Add” or the list will display, and you can “Edit” or “Delete” members. New members may be added to a hunting club at any time, you will need the members, first and last name, their mailing address and phone number. An email can be added as well but is not a required field. This is the same for removing a member, a member can be removed by just clicking the “X” / Delete next to the club member’s name.

Club Related Questions

A hunt club may have any name as long as it is no longer than 35 characters in length and is not profane, embarrassing or offensive to the public. Please Note: If more than one Recreational License Unit (RLU) is owned by the hunt club, the club’s name that is specified when the account is created will apply to all of those Recreational License Units (RLUs).

No. The club name you specified when you created your account applies to all RLUs you hold within the same account. Each RLU is distinguished by a separate number, but all belong to the same club. If you want different club names with different memberships, you will need different accounts, with a different email address for each.

The hunt club contact represents the hunt club and acts as the primary contact. The contact can be any member of the club itself (president, secretary, etc.), but that individual will ultimately be responsible for payment of the license fee. Invoices, dues, and other forms of correspondence for Leases will usually be via e-mail so that person should be someone who has a dependable internet connection and is a frequent user of e-mail. This person is the only person that can reach out for information, maintenance, questions on account.

You may not start hunting until you have received notice that your Lease agreement has been legally executed. The club president/ contact person will be notified by email that the license has been executed. At that time, you can access the property as long as the start of the lease has begun. Note some leases you can pick up prior to the start of the new lease, and you cannot be on the lease until the lease actually starts.


Getting Started

Click and drag the map to explore available Recreational License Units (RLUs).• Click on directional arrows to move the map. Click + to zoom in and – to zoom out.• Mouse over and click a marker to view RLU details and to place your bid• Use the RLU Filter to help you find the RLU you want.• Note: RLU boundaries will be displayed on the map when you zoom in.

Common Questions

Harvesting can happen on any lease at any time. The age of the timber and the current market determine when harvesting occurs. It is the hunt club’s responsibility to remove tree stands from areas being harvested. Lessor is not responsible for tree stands damaged during timber harvesting or any other time. Note we try to notify you and provide you with a map in most instances of a harvest, but in some instances the contractor has to move on due to weather conditions, availability, or demand of the mill and you may not have received a large notice or any notice at all. We are a working forest, and this is a chance you take with leasing from us.

Yes, we do limit if applicable to viewing up to 3 at one time to keep it fair to everyone looking for leases.

Yes, a person can lease more than one property.

The lease agreement is based on the term listed on the website. We run on a specific term, so your lease will end when that term ends. Our standard term is a one -year lease, however, if you pick up later than the start of our standard term, you will not have a full one-year lease.

We do offer prorating, but not until after the first of the year in the next calendar year of the lease term. Ex. If the lease runs from July 1st - June 30 annually, after January 1st we will look at prorating for the remaining months of that current term, until it ends in June. Contact customer service if you have questions or would like to inquire about a prorated rate on a property if it qualified for pro-rated rates.

Discounts are not offered for current or retired military personnel or a senior discount. We do not offer any type of discount for leases.

License prices will be reviewed every year. Because the price of nearly everything increases with inflation over time, you can expect some license price increase as well.

Most gates allow for a lock to be placed by the hunt club on one side or in combination with other padlocks. Please be aware that other landowners and third parties, as well as our company may have right-away through the same access point, so respect their locks as well.

Yes, but only following approval. Approval requires a location map, specific seed mix, and planting and maintenance procedures. Once approved Licensee may establish, at licensee’s sole cost and expense.

No commercial trees can be cut to establish shooting lanes. Licensees will be allowed to cut brush to clean up existing shooting lanes. If you are in doubt as to whether the plants in question are commercial trees or brush, do not cut!

First notify your local law enforcement, including game wardens, conservation officers, forest rangers or state police. Second notify customer service. REMEMBER, you are expected to act responsibly in ALL circumstances. Rude, belligerent, aggressive or threatening behavior is NOT acceptable, and these are terms for cancellation of an agreement.

In general, camping is permitted in designated areas with written permission if the property allows. Please refer to your license agreement for information about camping activities on your RLU.

Subleasing, commercial hunting, or selling of hunting rights is not allowed and will result in cancellation of the license.

Licenses have been revoked in the past due to land sales or breach of contract by the hunting club. Generally, at any time during the term, licensor shall have the right upon notice to licensees to immediately revoke and terminate the license and the rights and privileges of licensees. Licensees shall have the right upon prior notice to licensor to terminate the licensee. For specific terms, see the license agreement. Depending on the situation, refunds may or may not be granted.

There is no refund once a lease is executed. However, Refunds are handled on a case by case basis, subject to the terms of the license agreement.

- Illegal dumping of any trash or derelict equipment is prohibited and not allowed by law. If illegal dumping occurs on Soterra lands, please document the dumping and contact your biologist. On most Soterra lands, gates are in place in part to prevent illegal dumping.

Lease renewals are simple with soterra. There is no bidding, no worries, just a simple process. Leaseholders will be notified in the spring of each year of any lease rated modifications. Leaseholders will then have until May1st to renew their lease. With our website doing most of the work, users just need to log in and to view and accept the new lease contract. After electronically signing the new lease contract, the website will generate an invoice to be paid online.

Renewal payments are due by May 1st of each year. Payments post-marked after May 1st will not be accepted and will result in lease termination. Canceled leases will be listed to the soterra website immediately upon termination and may be subject to further lease rate adjustments. In addition, any existing leaseholder attempting to renew lease that has been canceled due to non-payment or late payment may be subject to $100 late fee.

Utilities may be established at the leaseholder's cost. The leaseholder must notify the Sotera Representative, obtain approval, then work with utility company for installation. In the case of a utility that requires an easement, both the cost of timber loss/clearing and the cost for the easement establishment (if any) will be the responsibility of the leaseholder. All monthly utility cost will be the responsibility of the leaseholder.

Soterra is not responsible for any loss of improvements (i.e., food plots, campsite improvements, utilities, road maintenance, etc.).

Many clubs define an area to sight-in rifles or recreationally target shooting the recreational lease. Soterra urges leaseholders to keep safety in mind when choosing an area to shoot. Consider the basic rules of your prior hunter education training and make sure to use an appropriate backstop and know what is always behind your target. Shooting down interior roads is not recommended as unexpected oncoming traffic could easily present a serious safety issue.

Leaseholders may hunt nuisance wildlife as allowed by state/federal laws in the respective states. Introduction of feral pigs to lessor's property or movement of live feral pigs from the Lessor's property by Lessee is strictly prohibited. Lessor specifically grants permission to Lessee the right to pursue feral pigs by all means (except with dogs during deer/turkey seasons) and at all times deemed legal by State and Federal game regulations. If the respective state requires a permission letter from the landowner for hunting outside of daylight hours, please contact your Soterra Representative. Soterra also strongly encourages those pursuing nuisance wildlife, particularly feral hogs, to take precautions when hunting ad handling feral hogs. Feral hogs pose a significant disease risk to humans and can carry a multitude of diseases that are communicable to humans. Soterra encourages leaseholders to educate themselves about the disease risk and hunt accordingly.

Soterra is in the business of growing timber. In most cases, pine is the predominant tree that is grown and harvested by Soterra, but there are tracts that have hardwood or other species that are commercially valuable. As such leaseholders should not cut, damage, or remove trees without the written permission of a Soterra Representation. Brush, such as blackberry/dewberry or privet/yaupon, can be removed by leaseholders as long as trees are not damaged while doing so. As seen in the food plot section, leaseholders are also allowed to manage and plant between the rows of thinned pine plantations.

Road repairs and maintenance are major expenses for any landowner. Good roads benefit both the landowner and leaseholders, so soterra ask all uses to "tread lightly" on recreational leases. Soterra also recommends matching the type of vehicles to the condition of the roads, and always using the lightest vehicle for the situation. For example, one must use a tractor while planting food plots, but a hunter can choose to use a light ATV to get to that same plot. Similarly, if road type can normally sustain light-vehicle traffic but recent weather has the roads saturated., Soterra suggest that the leaseholder use a light ATV to avoid causing excess damage to the wet roads. To further that, there are likely some roads that should be avoided during certain times of the year. In those areas, leaseholders should consider walking to minimize the chance of damaging the roadbed. Lessee also specifically acknowledges that the roads on the property are leased AS-IS with no guarantee of maintenance or access to all parts of any particular tract.

Lessee agrees to obey all applicable Federal, State and Local laws, regulations and/or ordinances in association with exercising its rights under this lease, and furthermore Lessee agrees to follow reasonable and prudent safety precautions regarding hunting in close proximity to any and all public roads, residences and business establishments. Further, leaseholders should follow all Federal, State, and local laws regarding the use of off-road vehicles on public roads

Soterra understands that unimproved roads need maintenance and repair from time to tome. That being said, Soterra leases land AS-IS with no guarantee of repair, maintenance, or access through the life of the recreational lease lease. In addition, Soterra does not guarantee that there will be roads to all parts of any particular tract. Last, there are some roads that may not be travelable in certain weather conditions due to the soil type or other conditions.

Soterra does not recommend approaching or confronting trespassers since we often do not know why the individual(s) are trespassing. In the event that you have an issue with trespassing, contact the local conservation Officer or Sheriff's Office.