Frequently Asked Questions

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RLU Leasing Questions/Technical Support:

8809 Lenox Pointe Drive, Suite B
Charlotte, NC 28273

: (980) 288-5266

: Monday - Friday: 8:00 AM to 5 PM EST

Please refer to the FAQs below for any questions you may have.
If you still have a question not listed here, you can contact Customer Support listed on the page.

User Guides:

How to Create a New Account

How to Search for Available Leases

How to E-Sign Your Lease Agreement

Recreational Lease Holder Guide

Forms:

Campsite Application

Approved Food Plot Seed List

Club Member Indemnification

Guest Indemnification

Louisiana Nuisance Animal/Night Hunting Request

Mississippi Nuisance Animal/Night Hunting Request

Available Properties

How can I be notified when properties become available for leasing in the future?

Enter your name and email in the boxes provided on the bottom of our website's home page.

Can I view an available property prior to leasing?

All clubs are required to e-sign a Right-of-Entry permit prior to viewing available properties. Simply click the "Request Entry" button on the Search Properties page for the property you are interested in viewing.

General

Are ORVs (ATVs and UTVs) allowed on my leased property?

Yes. However, there is a 12 MPH speed limit. Clubs are also required to follow all of the additional rules and regulations regarding ATV/UTV use that are included in the lease agreement document.

Can I hunt deer with dogs on my leased property?

No.

Can I post my leased property?

Yes. However, all posted signs must be fastened to trees with aluminum nails ONLY.

Are guests allowed on my leased property?

Yes. All guests are required to sign an Indemnification and Hold Harmless Agreement form PRIOR TO accessing the leased property. A copy of this form is available on the "About Us" page on our website.

Payments

What types of payments are accepted?

Payments can only be processed online. Payments must be made via credit/debit cards or ACH transactions using our secure processor ONECONNECT. To use the ACH option, your bank must be listed with our processor and you must utilize online banking with your banking institute. Note when using your debit card for larger transactions, an approval may be needed from your banking institute to process.

When are renewal payments due?

Annual lease renewal payments are due by May 1st of each year. All payments not postmarked by May 1st will be assessed a $100 late fee. No exceptions.

Who should I make my certified check/money order payable to?

Soterra, LLC

Website Requirements

How do I view PDF files?

You must have Adobe Acrobat Reader installed in order to download the lease documents. If you do not have Acrobat Reader you can download it for free from:http://www.adobe.com/products/acrobat/readstep2.html